Privacy Policy
Effective Date: 1-April-2025
1. Introduction Welcome to Fleetwise Saarthi. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application. By using the Fleetwise Saarthi app, you agree to the terms outlined in this policy.
Fleetwise Saarthi is a brand of Electrasphere Technology Private Limited, which also operates under the Avaronn brand. This Privacy Policy applies specifically to the Fleetwise Saarthi app.
2. Information We Collect We collect the following types of information to enhance your experience and improve our services:
- Personal Information: Name and contact details when you register.
- Location Data: Real-time GPS location information to track movement, help us understand trip completion, and receive orders.
- Device Information: Hardware model, OS version, and unique device identifiers for app performance monitoring.
- Usage Data: App interactions, feature usage, and session logs to improve functionality.
3. How We Use Your Information We process and utilize your information for the following purposes:
- To provide real-time navigation assistance and optimize route planning.
- To assess driving performance and enhance guidance for improved efficiency.
- To ensure adherence to service-level agreements (SLAs) and operational standards.
- To facilitate real-time support and recommendations aimed at improving performance in accordance with SLAs.
- To implement security measures that prevent unauthorized access and protect user data.
- To conduct data-driven analysis and research for service enhancements and operational improvements.
4. Data Sharing & Disclosure We do not sell your personal data. However, we may share information with:
- Fleet Owners & MFOs: To manage fleet performance and driver allocation.
- OEMs & Partners: For vehicle diagnostics, maintenance, and compliance with SLAs.
- Legal Authorities: When required by law or for fraud prevention.
- Third-Party Service Providers: For analytics and cloud storage.
5. Data Security We implement strict security measures to protect your data, including encryption, secure storage, and access control mechanisms. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention We retain your data as long as necessary to fulfill our operational and legal requirements. You may request data deletion by contacting us.
7. Your Rights & Choices You have the right to:
- Access and update your personal information.
- Opt out of certain data collection features.
- Request deletion of your account and associated data.